COVID page

SAFE TRAVELS with our COVID-19 measures

This winter it is more important than ever to give yourself and your loved ones a break. Experience the Kristiania in its most private form yet: with a reduced number of rooms and a limited number of guests - for more space, more service, more feel-good factor and last but not least: more safety. Far away from the hustle and bustle of the city and the crowds, in the middle of nature, surrounded by the Austrian Alps breathing the crystal clear mountain air - your very own winter wonderland. And although Lech seems secluded from the rest of the world, world events do not pass us by either. In order for our guests not having to worry, we did so ourselves in advance.

The NEW BASICS, or "Mask is the new black"

  • Wear mouth and nose protection in all public areas of the hotel.
  • Maintain a distance of at least 1 meter from people outside your own household.
  • Wash and disinfect your hands several times a day.
  • Cough or sneeze into a tissue or the crook of your elbow.
  • Avoid touching your face.
  • Avoid shaking hands.
  • If you feel uncomfortable, please stay at home or in the hotel room.
We ask all arriving guests to bring a negative PCR test certificate. This should not be older than 72 hours. In addition, we will do a speed-test upon you’re arrival at the hotel.
NEW. Worry-free Covid-19 cancellation policy. 

If an arriving guest is verifiably ill with COVID-19, he may cancel free of charge. In the cases listed below, we also offer free cancellation or rebooking up to 48 hours prior to arrival. This means that you can either convert your down payment into a voucher that you can redeem at any other future time, or we will pay you back the entire amount paid.

- Should the Austrian borders be closed.

- When the Bludenz district is set to red at the Corona traffic light.

- If the local authorities close the hotel.

- If operations in the Lech-Zürs ski area are shut down due to COVID19.


NEW. Free travel insurance.

The state of Vorarlberg has secured COVID 19 cancellation insurance for all guest bookings in the 2020/21 winter season. This COVID-19 cancellation insurance applies automatically to all existing and future bookings in the 2020/21 winter season. No action on the part of the guest or company is necessary for the insurance cover to be valid.

- The insurance pays full reimbursement for cancellations prior to departure. It applies in the event of COVID 19 disease or an officially ordered quarantine for guests or their family members in the common household. The only requirement is a cancellation invoice from the accommodation, a positive COVID-19 test or a quarantine notice. The accommodation facility's cancellation costs for accommodation and meals or for the flat rate booked for the period from November 1, 2020 to May 31, 2021 will be reimbursed. Up to 3,000 euros are reimbursed per person, for example up to 12,000 euros for a family of four.

- In the case of cancellations due to increasing COVID 19 infection numbers or travel warnings as well as confirmed infections directly at the holiday destination, the cancellation conditions of the respective accommodation provider apply. In general, we recommend that all our guests take out a European travel insurance before each trip.

- In the accommodation. Mobile COVID19-Testing Service. Our guests have the opportunity to undergo an antigen and a PCR test at the hotel, the latter costs EUR 85 per person and test. The test costs in the hotel, but also the costs of tests at home before the start of your stay will be reimbursed upon presentation of an invoice (1 test per arriving guest, up to a maximum of EUR 85 per test), in the form of a credit for a future stay at the Kristiania.

 

- PCR test: YES (gargle test) | 85 EUR - results usually by midnight the next day

- Quick antigen test: YES | 34.80 EUR (no cash payment possible) - results usually in 20 minutes

- Antibody test: NO

 

- Dr. Elmar Beiser

Anger 137 | 6764 Lech am Arlberg | +43 5583 2032

Mon - Sun | Only with prior appointment by telephone

- PCR test: NO or on request

- Rapid antigen test: YES | 65 EUR | Results usually in 15 minutes

- Antibody test: YES (blood draw) | 65 EUR | Results usually in 30 minutes

 

- Dr. Reinhard Muxel

Anger 137 | 6764 Lech am Arlberg | +43 5583 3300

Mon - Sun | Only with prior appointment by telephone

- PCR test: YES | 180 EUR | Results usually in 24 hours

- Rapid antigen test: YES | 65 EUR | Results usually in 15 minutes

- Antibody test: YES (blood draw) | 65 EUR | Results usually in 30 minutes

 

The following additional test options for guests will be available in Lech Zürs from December 7, 2020:

 

- testing station sport.park.lech | Mobile Covid Test Service

sport.park.lech | Rhinestone 456 | 6764 Lech am Arlberg | +43 1 31 211 019

Mon, Thu, Fri from 10 a.m. to 5 p.m. | Testing is possible without making an appointment, but to avoid waiting times, we recommend that you register in advance at +43 1 31 211 019 or info@mobiler-covid-test.at.

Please register online in advance at https://mcts.vcrd.at/private-register.php This creates a QR code for the guest | Please bring QR code + photo ID for testing!

 

o PCR test: YES (gargle test) | 85 EUR - results usually by midnight the next day

o Rapid antigen test: YES | 34.80 EUR - results usually in 20 minutes

o Antibody test: NO

- Our team receives extensive hygiene training and regular updates.

- Naturally our team members work in the best of health only.

- The entire team will be voluntarily tested every 7 days and adheres to all requirements in their free time also.

- Before starting work, everyone's temperature is measured.

- All members of our team wear mouth and nose protection.

Mr. Dominik Prenosil is our COVID-19 security expert and is always available to both our team and our guests.

    Cleanliness and hygiene have always been subject to the highest standards at Kristiania. Our cleaning team has also been specially trained on COVID-19 this winter. As before, the guest rooms and public areas will be thoroughly cleaned and ventilated every day. All surfaces are disinfected several times a day. Even the non-accessible rooms for guests such as the back office or the kitchen are subject to strict hygiene requirements and are checked several times a day by our COVID-19 expert. For personal hygiene, tissue boxes and disinfectant dispensers are set up in all public areas of the hotel. Upon check-in, our guests also receive a personal welcome kit with high-quality mouth and nose protection and vegan organic hand disinfectant for the go.

    For the first time ever, only house guests are allowed in the Kristiania Restaurant. This way we can assure our guests that there is sufficient space and the necessary safety distance to other guests at all times. In addition to the restaurant, guests of our 2 bedroom suites also have the option of having us set up a private dining room.

    - Safety distance of at least 1 meter between placed guests

    - A maximum of 10 people per table

    - Service team wears mouth and nose protection

    - In-room dining and private dining menu

      Our Private Seventies Spa is only accessible by reservation. The spa area is reserved exclusively for our house guests. The sauna and hot tub are open, all treatments and massages take place without restrictions. If you wish, you can also enjoy your massage on your room. Or perhaps, how about a bath made especially for you and a good glass of wine?

        The following regulations apply during this year's entire winter season:

        - Mouth and nose protection must be worn in all indoor and winter areas (such as cash desks, lift buildings, etc.). The minimum distance of 1 meter between people outside the household applies everywhere.

        - The employees of cable cars, gondolas, lifts and ski schools who have customer contact are subjected to COVID19 tests and must wear mouth and nose protection while on duty.

        - As things stand at the moment, après-ski as we are used to, will not be possible. There must be a safety distance of 1 meter between visitor groups. Food and drinks must be consumed while sitting down, there is no room for standing.

        - Ski schools reduce the number of participants to a maximum of 10 people per course and group.

        As our guest, you can also enjoy the greatest possible comfort on the way to the ski slopes: to avoid queuing, we issue your ski passes directly at the hotel and your ski instructors who have been booked by us will pick you up from the hotel. We recommend private lessons or group lessons for children with a maximum of 4 participants.

        This winter our guests have even more options away from the slopes. How about, for example, a snow picnic, a private art tour, a herb hike through the forest or an alpine foot ritual?

        The Austrian health system is one of the best in the world by international standards. The government's COVID19 management is a pioneer worldwide and is still constantly being adapted to the current situation. Of course, we are at our guests' disposal with the latest updates. Visitors of Lech have two general practitioners and the pharmacy in Lech available to them. Both doctors can do daily antigen tests, tests in the hotel are also possible.

        DR. BEISER ELMAR
        General practitioner & pharmacy
        Tel .: +43 5583 2032
        Mobile: +43 699 17713000

        DR. MUXEL REINHARD
        General practitioner & pharmacy
        Tel .: +43 5583 3300
        Mobile: +43 664 1009344

        Please note that the information given can change at any time. Naturally, we always try to communicate the latest information to our guests. Here you will find the current information on the travel regulations for Austria and for the Arlberg ski region and the Dashboard Vorarlberg.

        Alternatively, please contact the Tourism Infoline of the Federal Ministry of Tourism on 0043 - 1 / 71100-605597.

        The Kristiania prevention concept and protocol can be viewed at any time in the hotel. The Kristiania team is also always available to answer your questions. Our specially trained expert for everything to do with COVID-19, hygiene and safety is Mr. Dominik Prenosil (Tel: +43 650 6327300 Email: dominik.prenosil@kristiania.at).