Terms & Conditions

Terms & Conditions

The Kristiania will be happy to put together a personal tailor made package for you. However, all bookings are subject to a few terms and conditions.

All our offers and specials are subject to availability on time of booking. The rates are per room per night including our fully catered – all in - edition package. Single occupancy on request. All taxes (VAT of 5%) and services are included (with the exception of the local "Kurtaxe" charge of Euro 3,20 per person per day from 15 years on). No refund will be made for unused services. All rates are subject to change.

Concept Winter Edition 2021 – Unlimited Gastronomy. We do offer a fully catered – all in - concept including all meals as well as premium wine and drinks all day long. You normally can find this kind of concept in private villas and chalets. Spa treatments and massages, external services (eg. transfers, ski school, babysitting) as well as our rarity wine and drinks list is excluded. Please do ask for our “typical day at Kristiania story” to whet your appetite for your Kristiania winter lifestyle.

Single occupancy. 20% reduction on the room rate on time of booking (with the exception of peak season).

Extra bed. The cost of an extra bed in the room is Euro 210 per day and person including our fully catered - all in - concept.

Additional children's bed. The costs are between Euro 55 and Euro 180 per day and child depending on the age of the child including our fully catered – all in – concept.

Reservation guarantee. The room reservation is only confirmed after a payment of a 50% deposit (100% deposit for bookings during our peak season). Please send us your return confirmation with the number and expiry date of your credit card within 48 hours. We will then charge your credit card with 50% (100% for advance purchase rates) of the cost of the booking as a deposit. Alternatively, you can secure your reservation through a bank by transferring a deposit of 50% of the price of the booking to our with Raiffeisenbank Lech: IBAN: AT15 3744 9000 0001 4472; BIC/SWIFT - Code: RVVGAT2B449; Routing Code: 37449

Cancellations. You may cancel - in writing - No cash refund can be made for unused services.

Flexible Cancellation in times of Covid-19. In order to give you more flexiblity, we adjusted our terms for free cancellations for the entire winter season:
04.12.20 - 18.12.20
48 hours prior to arrival free of charge. Afterwards 90% of the total room rate.
19.12.20. - 08.01.21 & 13.02.21 - 26.02.21
2 months prior to arrival free of charge. 1 month prior to arrival 50% of the total room rate. Within a month, no-shows or early departures will be charged 90% of the total room rate.
09.01.21 - 12.02.21 & 15.03.21 - 10.04.21
14 days prior to arrival free of charge. 1 week prior to arrival 50% of the total room rate. Within 1 week, no-shows or early departures will be charged 90% of the total room rate.
27.02.21 - 14.3.21
4 weeks prior to arrival free of charge. 2 weeks prior to arrival 50% of the total room rate. Within 2 weeks, no-shows or early departures will be charged 90% of the total room rate.

NEW. Carefree Covid-19 Cancellation. We care about you. Free cancellation up to 48 hours before arrival! If there should be border closures, entry limitations or travel warnings, or if people in the hotel test positive for Covid-19, you can fall back on our “We care Package”.
To make sure that you are able to book with confidence, we guarantee you the security of cancellation - at no cost - up to 48 hours before arrival, if one of the following reasons apply. This means we will convert any payment you have made into a voucher that you can use for another trip or we refund your payment 100%.
• There is a travel warning for Austria or the federal state of Vorarlberg
• The district of Bludenz is set to red on the “Corona Signal” indicating Austrian risk areas
• No ski operations are possible in the entire Lech & Zürs ski area due to Covid-19

NEW. Complimentary Travel Insurance. The county of Vorarlberg has insured all existing and future reservations this winter season 20/21. Your vacation is insured automatically for up to 3.000 EUR per person both in the event of illness and in the event of officially ordered quarantine with you and your family members in the same household.
The insurance provides full compensation for cancellations before the start of the trip. It is applicable in the event of Covid-19 illness or the authorities officially order a quarantine of guests or their family members in the same household. The only requirement is a cancellation invoice of the accommodation, a positive Covid-19 test or a quarantine order. The cancellation costs of the tourist accommodation for overnight stays and meals or for the booked lump sum for the period from 1.11.2020 to 31.5.2021 will be reimbursed. Up to 3,000 Euros per person will be reimbursed, i.e. up to 12,000 Euros for a family of four.
In the event of cancellations due to increasing numbers of Covid-19 infections or travel warnings, as well as in the event of illness directly at the vacation destination, the cancellation conditions of the respective tourist accommodation apply.
More Information

Health and Safety. Our number one priority remains the health of our team and our guests. We are implementing all top safety measures, procedures and protocols in compliance with WHO and the Austrian Ministry of Health and our network of hotels sharing best practices.

We care Kristiania Concept (coming soon)
Safety (Covid-19)
Current Information on our Winterholiday

Check-in & check-out. Your room will be ready for you from 3 pm on the date of arrival and up to 12 noon on the departure date.

Valet Parking. The Kristiania has no front-of-hotel parking. We will be happy to reserve a space in the garage for you at a fee of Euro 25 per day and take care of parking your car. Valet Parking is included in our fully catered concept.

Transfers. We will be pleased to help you organise and book a transfer from airport or train station.

Dogs. Euro 50 per dog per day (not including food). Well-behaved dogs are welcome in all our rooms and are permitted in the reception hall, on the sun terrace and in the Kaminzimmer. Dogs are not permitted in the dining hall.

Dresscode. We kindly ask our guests to dress elegantly for dinner in keeping with the atmosphere of the restaurant. (Christmas Eve and New Year Eve: black tie

Smoking. We do ask you to refrain from smoking in all rooms and areas of the Kristiania. Smoking is permitted on the sun terrace.

External Service Charge. We charge a 5% processing fee on all external non-hotel services, e.g. transfers, ski passes, ski instructors, babysitters and similar services.

Travel Offices and Agents. We do grant 10% commission on the quoted net room rate (=gross rate minus VAT) if a 50% (100% for advance purchase rates) deposit is made on time of booking and full payment 30 days prior to the guest's actual arrival date is received.