Privacy & Cookies

At Kristiania Lech, privacy is treated with the same care as hospitality: discreetly, thoughtfully, and with respect.

This page explains how personal data may be processed when you visit our website, send us an enquiry, subscribe to a newsletter, adjust your cookie settings, or make a booking.

 

1. Who is responsible

The controller responsible for the processing of personal data on this website is:

Kristiania Hotelbetriebs GmbH & Co KG
Gertrud Schneider
Omesberg 331
6764 Lech
Austria

T +43 5583 25610
info@kristiania.at

Further company details can be found in our Legal Info section.

 

2. What this page covers

This Privacy & Cookies page applies to the use of our website and to the personal data processed in connection with:

  • visiting our website
  • sending us an enquiry
  • making a booking or booking request
  • subscribing to newsletters or similar communications
  • using embedded third-party services
  • choosing or updating cookie preferences

 

3. What personal data we may process

Depending on how you interact with our website, we may process the following categories of personal data:

  • contact details such as name, email address and telephone number
  • booking-related details such as arrival and departure dates, number of guests, room preferences, offers selected and special requests
  • communication content submitted through forms or email
  • technical data such as IP address, browser type, device type, language settings, date and time of access, and pages viewed
  • consent preferences relating to cookies and similar technologies
  • newsletter subscription data, where applicable

We only process personal data where there is a proper reason to do so and where this is necessary for the relevant purpose.

 

4. Why we process personal data

We may process personal data for the following purposes:

  • to provide and operate the website
  • to ensure the technical security and stability of the website
  • to respond to enquiries and requests
  • to process bookings or booking requests
  • to communicate with you before, during or after a stay where relevant
  • to improve the performance, usability and relevance of the website
  • to measure the effectiveness of selected marketing activities, where consent is required and has been given
  • to comply with legal, tax, accounting or regulatory obligations

 

5. Legal basis for processing

Depending on the situation, we process personal data on one or more of the following grounds:

  • to take steps at your request before entering into a contract
  • to perform a contract
  • to comply with legal obligations
  • on the basis of our legitimate interests, where these are not overridden by your rights and interests
  • on the basis of your consent, where consent is required

Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.

 

6. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure the proper functioning of the site, improve usability, remember preferences, measure performance, and, where applicable, support marketing activities.

Cookies are small text files stored on your device by your browser. Some are technically necessary for the website to function properly. Others are optional and are used only where you have given your consent.

We generally distinguish between the following categories:

Necessary cookies

These are required for the secure and proper operation of the website and cannot be switched off in our systems.

Preference cookies

These help the website remember choices such as language or regional settings.

Statistics cookies

These help us understand how visitors use the website so that we can improve content, structure and performance.

Marketing cookies

These may be used to measure campaign performance or to show relevant content and advertisements on other platforms, where such tools are in use and where you have consented.

 

7. Managing your cookie preferences

You may accept, refuse, or adjust non-essential cookies at any time via our cookie settings tool.

Please note that disabling certain optional cookies may affect convenience or certain embedded features, but it will not usually prevent the website from functioning in its essential form.

You can also manage or delete cookies through your browser settings.

 

8. Enquiries and contact forms

If you contact us via a form on the website or by email, we process the data you provide in order to respond to your enquiry and to handle any related follow-up communication.

This may include, for example:

  • your name
  • email address
  • telephone number
  • travel dates
  • number of guests
  • preferences or requests
  • the content of your message

We use this information solely to deal with your enquiry and, where relevant, to prepare or administer a booking.

 

9. Bookings and booking requests

If you make a booking or booking request through our website or through integrated booking tools, the data you submit will be processed for the purpose of handling your reservation, communicating with you about your stay, and administering contractual and legal obligations connected with that booking.

This may include:

  • guest and contact details
  • stay dates and room selection
  • payment-related information processed through the relevant booking or payment provider
  • special requests relevant to your stay
  • correspondence connected with your reservation

Please note that online booking tools or payment providers integrated into the website may process data under their own privacy terms where they act as independent providers or processors on our behalf.

 

10. Newsletter and direct communications

Where you expressly subscribe to our newsletter or similar communications, we process the data you provide for that purpose.

You may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us directly.

If we send communications based on an existing guest relationship where legally permitted, you may object to such use at any time.

 

11. Third-party services

Our website may include or use selected third-party services in order to provide certain functions or content, such as:

  • booking or reservation tools
  • payment services
  • maps
  • video content
  • newsletter services
  • analytics tools
  • marketing technologies
  • embedded review or social content

Where such services are active, personal data may be transmitted to the respective provider to the extent necessary for the service to function.

 

12. Analytics and marketing tools

Where analytics or marketing technologies are used, these help us understand website performance, improve content and user journeys, and assess the relevance of our communications and campaigns.

Where required by law, such tools are activated only on the basis of your consent.

 

13. Storage period

We retain personal data only for as long as necessary for the relevant purpose, or for as long as required by legal, tax, accounting or contractual retention obligations.

This means, for example:

  • enquiry data is retained for as long as needed to process the request and any related follow-up
  • booking data is retained as required for contractual administration and statutory obligations
  • newsletter data is retained until you unsubscribe or object, unless a longer retention period is legally required
  • cookie consent information may be stored for an appropriate period in order to document your preferences

 

14. Recipients of data

Where necessary, personal data may be disclosed to carefully selected service providers and partners who support the operation of our website and business, for example in the areas of:

  • website hosting and maintenance
  • booking technology
  • payment processing
  • analytics and consent management
  • newsletter distribution
  • IT support and security

Such providers receive only the data necessary for the relevant purpose and are engaged in accordance with applicable data protection requirements.

 

15. International transfers

Where personal data is transferred to service providers outside the European Economic Area, this is done only where an appropriate legal basis and suitable safeguards are in place.

 

16. Your rights

Under applicable data protection law, you may have the right to:

  • request access to your personal data
  • request correction of inaccurate data
  • request deletion of data where applicable
  • request restriction of processing
  • object to certain types of processing
  • withdraw consent at any time where processing is based on consent
  • request data portability, where applicable
  • lodge a complaint with the competent data protection authority

If you would like to exercise any of these rights, please contact us at: info@kristiania.at

 

17. Complaints to the supervisory authority

You also have the right to lodge a complaint with the competent supervisory authority.

In Austria, this is generally the:

Österreichische Datenschutzbehörde
Barichgasse 40–42
1030 Vienna
Austria

 

18. Changes to this page

We may update this Privacy & Cookies page from time to time in order to reflect legal, technical or operational changes. The current version published on this website shall apply.

 

Last updated: 2026

If you have any questions regarding privacy, cookies or your personal data, we will be pleased to assist.